Refund & Return Policy
At Prince E Commerce Hub, customer satisfaction is very important to us. We aim to provide quality products and reliable service. If you are not satisfied with your purchase, our refund and return policy is designed to assist you.
Returns
Customers may request a return within 7 days of receiving the product if the item is damaged, defective, or incorrect.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation must be provided
Refunds
Once the returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed according to the original payment method.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used products
- Items damaged by the customer
- Products returned after the allowed return period
Return Process
To request a return, please contact our customer support team through WhatsApp or email with your order details.
Phone: 0323-7329227
Email: iassosication@gmail.com